• Proficient Salesforce Professional with 4 years of experience in development and administration, specializing in Sales and Service Cloud.
• Strong skills in Salesforce administration, API management with Mulesoft, and using Salesforce DX with VS Code for packaging, testing, and scratch org development.
• Skilled in Integrating Salesforce.com with external applications using Web Services API and REST API.
• Familiarity with version control systems like Git and BitBucket and understanding of CI/CD using Copado for Salesforce DevOps.
• Skilled in IT service management, including change, incident, problem, RFCs, ticketing, access management, continual service improvements, service level management, and reporting.
• Proficient in ALM tools such as Jira, Confluence, and ServiceNow.
• Excellent communication and business presentation skills.