Real-Time Customer Support Case Management Architecture

Jul 12, 9:30 – 10:45 AM (UTC)

Goa

MuleSoft + Agentforce + Datacloud + Slack

AgentforceCustomer use casesData Cloud
Virtual event

RSVP

About this event

🚀 Join Us for another Exciting GOA MuleSoft Meetup! 🚀

Whether you want to deepen your knowledge or explore Real-Time Customer Support Case Management Architecture for the first time, our upcoming meetup is the perfect opportunity. Don’t miss this chance to learn, connect, and grow with fellow MuleSoft enthusiasts. This session is just for you!

Are you curious about to learn dive into exciting topics like:


Topic Name : Real-Time Customer Support Case Management Architecture

Agenda ---

1. Agentic Real-time CASE create/update/fetch in Salesforce Service Cloud

2. Mule > Agent Communication using Agentforce Connector

3. API LED + Async API + EDA Architecture and Seamless data flow, orchestration & transformation via MuleSoft

4. Data Streaming Ingestion in Salesforce Data Cloud

5. Instant Slack Notification


Speaker

  • Rajeev Ranjan

    Brillio

    Technical Architect

Moderators

  • Vandana Gouda

    Zensar Technologies

    Senior Software Engineer

  • Vinay Kumar Theetla

    Prowess Software

    MuleSoft Developer

Organizers

  • Vandana Gouda

    Zensar Technologies

    mulesoft developer

  • Vinaykumar Theetla

    prowess

    MuleSoft developer

  • Gaurav Dubey

    Capgemini

    Lead Consultant

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