Join us for Part 4 of our ongoing MuleSoft + Agentforce series, where we shift gears into advanced customization. This session is designed for teams looking to tailor Agentforce to fit unique business workflows and enhance agent productivity.

What we’ll cover:

• Introduction to Custom Topics in Agent Builder
• Designing and invoking Custom Actions triggered by user intent
• Integrating with Salesforce Flows to handle backend processes seamlessly
• Best practices for connecting Prompt Builder, Actions, and Flows
• Real-world examples: Use cases like “Create Case,” “Trigger Escalation,” and “Schedule Follow-up”

This session is perfect for Salesforce admins, Flow developers, architects, and AI practitioners looking to move beyond out-of-the-box and build intelligent, action-oriented agent experiences.

🛠️ Come ready to learn how to build and automate custom AI workflows in Salesforce Service Cloud!