In Part VII of the Agentforce series, we explore how to streamline agent onboarding using MuleSoft and Salesforce. Manual, disjointed onboarding processes often slow down productivity and create operational friction. By leveraging MuleSoft’s API-led connectivity and Salesforce as the system of engagement, organizations can automate key tasks like application intake, status updates, training enrollment, and document workflows.

This integration enables real-time data flow, reduces errors, and accelerates agent activation. MuleSoft orchestrates the entire journey—from form submission to system provisioning—connecting internal and third-party platforms efficiently. The result is a scalable, modular onboarding process that improves agent experience and operational efficiency.