Enhancing Customer Support with Real-Time Case Management

Jun 30, 2:30 – 3:30 PM (UTC)

Surat

Join us for an exciting session on 'Enhancing Customer Support with Real-Time Case Management', where you'll learn about...

AIAgentforceCustomer use cases
Virtual event

About this event

Join us for an exciting session on 'Enhancing Customer Support with Real-Time Case Management', where you'll learn about implementing an Agentic real-time case creation, update, and fetching system in Salesforce Service Cloud.

Discover how to leverage the Agentforce Connector for seamless agent communication, and explore API LED with Async API and EDA Architectures for smooth data orchestration and transformation using MuleSoft.

Additionally, gain insights into data streaming ingestion in Salesforce Data Cloud and learn how to facilitate instant Slack notifications.

This is a perfect opportunity to connect with fellow developers, architects, and IT managers who are passionate about integrating robust support systems. Don't miss out on the chance to elevate your customer support operations.

RSVP now to secure your spot and start transforming your integration strategies!

Speaker

  • Rajeev Ranjan

    Brillio

    Technical Architect

Moderators

  • Nitish Jain

    GrowthArc Technologies Pvt Ltd

    Sr Integration Engineer

  • Jitendra Bafna

    EPAM Systems

    API Competency Lead and Senior Solution Architect

Organizers

  • Jitendra Bafna

    EPAM Systems

    Principal Architect

  • Nitish Jain

    GrowthArc

    Consultant/Application Developer

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