In this session, we’ll explore how organizations can move beyond basic document extraction to build end-to-end, intelligent business automations using MuleSoft Intelligent Document Processing (IDP) and Salesforce Agentforce.

We’ll walk through a realistic automation scenario that starts with unstructured documents and culminates in agent-assisted decision making in Salesforce. Along the way, you’ll see how combining IDP, Salesforce Flow, and Agentforce enables automation that goes beyond moving data — by understanding context, applying business logic, and supporting better decisions.

You’ll learn how data extracted from unstructured documents can become the foundation for:

• Automated, end-to-end business processes

• Context-aware decision making

• Agent-assisted user interactions